1. Seller

The courses purchased on icisports.org are provided by International Coaches Institute, S.L., tax ID B-83506584, registered at Avenida Gran Vía de Hortaleza 5, bajo A, 28033 Madrid (Spain). Contact: ici@icisports.org · +34 91 766 35 11.

2. Scope

These terms govern registration for and payment of the coach education and certification courses of International Coaches Institute (ICI), in person or online, through this website. By completing a purchase, the customer confirms they have read and accepted them.

3. Courses and prices

Each course page shows its content, dates, venue and price. Prices are in euros and include applicable taxes unless stated otherwise. The price that applies is the one shown at the time of purchase. Travel and accommodation are not included.

4. How to buy

  1. The customer chooses a course and fills in the registration form.
  2. They review the order summary and accept these terms and the privacy policy.
  3. They pay by card through the bank’s secure payment gateway.
  4. They receive an email confirming the registration and payment.

The contract is concluded once payment is confirmed. International Coaches Institute, S.L. keeps an electronic record of the contract, which the customer can request at ici@icisports.org. The contract language is Spanish or English, depending on the version of the website used.

5. Payment

Payment is made by credit or debit card through Banco Santander’s secure payment gateway. International Coaches Institute, S.L. does not see or store card details: they are handled directly by the bank using security protocols and strong customer authentication.

6. Withdrawal and change of date

The course starts when the customer is sent their login details for the WES online platform (Web Education System). By purchasing, the customer expressly asks for them to be sent straight away and accepts that, once they have been sent, the course has already started and there is no right of withdrawal or refund of the amount paid (article 103 of Spanish Royal Legislative Decree 1/2007).

If the customer cannot attend the edition they registered for, they may take the course on another date or at another venue, without losing the amount paid, by writing to ici@icisports.org.

7. Cancellation or changes by the organiser

If International Coaches Institute, S.L. cancels a course or changes its date or venue, it will inform the customer, who may choose to join another edition or receive a full refund.

8. Certification

Certification is issued to students who complete the course and pass the corresponding assessment, in line with the ICI certification program.

9. Customer service and complaints

Questions and complaints: ici@icisports.org · +34 91 766 35 11 · Avenida Gran Vía de Hortaleza 5, bajo A, 28033 Madrid (Spain). We will reply as soon as possible and in any case within one month. Customers may also use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.

10. Governing law

These terms are governed by Spanish law. Where the customer is a consumer, the courts of their place of residence will have jurisdiction.